Mailing Address:
1224 Avenue J
Brooklyn, NY 11230

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from placed on this site?

All orders over $70.00 in the USA receive FREE SHIPPING! Make sure to select the FREE SHIPPING option during checkout.
For orders under $69.99 it’s a flat rate of $6.95
For orders outside the USA, we charge a flat fee of $20.00

Which payment methods are accepted?

We accept PayPal. PayPal payments accepts VISA, Master Card, American Express, Discover and Bank Debits Cards. Visit the PayPal site for more information.

How long will delivery take?

We usually ship out the same or next business day once we receive an order. We ship using USPS (United States Postal Service.Depending on where you have the package delivered to.
Once we ship, we will update you with a tracking number so you can follow the shipment details and tracking.

How secure is shopping in the Online Shop? Is my data protected?

Chi Chi uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping!
On the top, in the address bar of this website, you can see it has the GREEN LOCK (most browsers) and on the footers of every page of this site has links to GoDaddy and McAfee Secure verifying that this site is 100% secure!

Do You accept returns and/or Exchanges?

We stand by our products, if for whatever reason you are not completely satisfied, please let us know why.
If you are not completely satisfied with your purchase, you can return it to us within 21 days from the date your order was originally received.
Please note that the customer is responsible for the return shipping cost.
(Unless it is because of an error on our part (we sent you something wrong or damaged).
Original shipping charges are not refundable.
Go to the RETURNS & EXCHANGES Page and fill out all the information and follow the instructions and we will take care of the rest.

Does this site accept Coupon Codes?

Every so often we send out to our loyal customers unique coupon codes. Sign up to receive our updates (located on every page of this site on the bottom, and get ready to save more!

Send us an email
Tel: 718-759-6440
Fax: 718-759-6441

Chi Chi
1224 Ave J
Brooklyn NY 11230

If you’re interested in employment opportunities, please email us