RETURNS POLICY

If you are not completely satisfied with your purchase, you can return it to us within 21 days from the date your order was originally received. Please note that customers will be responsible for the return shipping cost. Original shipping charges.

Return & Exchange Condition:

Returns must be in its original state, with all tags and price tickets attached. Clothing must not show any signs of wear, or it will not be accepted.

Final sale items:

Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds.

 

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How to Return:
Your package must include the original order invoice. Please fill out the return form and complete the section by placing a checkmark in the Return or Exchange box. Please be sure to add the reason for the return.

Pack and seal your return merchandise securely and mail it to us. Please note that the Return Label is not pre-paid, therefore you will be responsible for the return shipping cost. If you receive an item that is damaged, please contact our customer service immediately. Return shipping is non-refundable unless you received damaged, defective or wrong item. 

Mail the package to:
Chi Chi
1224 Ave J
Brooklyn NY 11230

If you need further assistance, please email us at info@chichinyc.com or call us at 718-759-6440, Monday-Thursday 9AM-6PM and Friday 9AM-2PM.