Privacy Polices
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Chi • Chi collects personal information in several ways:
- When you visit any of our websites, and use your account to purchase, buy/or redeem vouchers online.
- When you make an online purchase, and check out as a guest (in which case we merely collect transaction-based data enabling us to send your purchase to you).
- When you register an account with us.
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc..
By registering an account, you are consenting to the collection of some of your personal data. If an order is placed with us, we hold personal information including your name, email address, phone numbers, home address, delivery and billing address(es) so that we can process and fulfill your order.
Saved card payment details will never be shared with third parties and will only be used to process your order, using our secure payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you more personalized content. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services. We always keep such data anonymously.
HOW AND WHY WE USE YOUR PERSONAL DATA?
Chi • Chi may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell or provide your details to third party marketing companies.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve the website design to better meet our visitors' needs. Again, we will use this data anonymously and in the aggregate.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service and experience but if you choose not to share your personal data with us or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
For example, if you’ve asked to be notified when and item comes back into stock, we won’t be able to inform you if you’ve withdrawn your general consent to hear from us.
WHAT ABOUT COOKIES?
The Website uses cookies which we can access when you visit the Website in future and this section sets out how we will use and process cookies.
There are four types of cookies:
- Website functionality cookies - These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
- Website analytics cookies - We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
- Customer preference cookies - When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
- Targeting cookies or advertising cookies - These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using the Website you agree that we can place these types of cookies on your device and access them when you visit the Website in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you register, you will be given the option to opt ‘in’ or ‘out’ of subscribing to our regular update service which will send you:
- Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts will only include marketing information about Chi • Chi.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Chi • Chi.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mail shot. Simply follow the indications in the e-mail or email us at info@chichinyc.com
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.
COPYRIGHT
All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, data compilations, and software are the property of Chi • Chi, our partners or our licensors.
CONTENT
Chi • Chi “Content” is defined as any graphics, photographs, including all image rights, video or text on the website. Chi • Chi, tries to ensure that the information on the website is accurate and complete. We do not promise that chichinyc.com content is accurate or error-free or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to chichinyc.com the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but chichinyc.com does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please email us at info@chichinyc.com
Chi • Chi reserves the right at its sole discretion not to publish, or to remove, without limitation any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors or is detrimental to the trade marks, patents and copyrighted content, contains personal data or improperly uses the medium for promoting and advertising businesses. The website is available to the public; information you consider confidential should not be posted.
THIRD PARTY LINKS
Chi • Chi is not responsible for the content of any off-website pages or any other websites linked to or from the website. Links appearing on this page are for convenience only and are not an endorsement by chichinyc.com, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the website, nor does chichinyc.com assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and Privacy policies of all off-website pages and other websites that you visit.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require further information about the Privacy Policy or the Cookie Policy, please e-mail or call us.